No matter how you reach us—whether at trade shows, through our official website, online inquiries, phone calls or other channels—we will assign you a dedicated account manager or technical service representative on a one-to-one basis, such as our contact person Wendy at email: sales@richnowchem.com.

This dedicated person will follow up with you throughout the entire process, from initial inquiry, quotation and sampling, to order confirmation, production tracking and delivery, as well as later technical support and after-sales service.We promise no buck-passing or delayed responses. We provide quick feedback and efficient solutions for routine issues, striving to resolve problems within the same day to ensure stable and worry-free service throughout our cooperation.

Protecting customer privacy and confidential business information is one of our core principles. We do not disclose specific cooperation details without permission. However, we are pleased to share our industry coverage and partner portfolio with potential customers.

Our products and solutions are widely used in various professional fields, including leather processing, metal extraction and polymer material synthesis. We serve customers worldwide and have accumulated rich experience across different industries.

If you would like to learn about our practical applications in your specific industry, please feel free to contact our sales team. We will provide you with desensitized industry solution cases, so you can clearly understand product performance and application effects in similar production scenarios.

Yes. At Richnow Chem, we understand that testing product performance is a vital step before placing a formal order. For customers and potential partners with genuine purchasing intentions, we can arrange sample provision based on specific product categories, allowing you to verify product quality and performance in advance. Our logistics team will arrange the fastest express shipping for your samples to ensure you can begin your testing as soon as possible.

Generally, you only need to bear the shipping cost, or pay a small sample fee depending on the product value.After you place a formal order, the paid sample fee can be fully refunded or directly deducted from the order amount. This policy helps minimize your upfront testing cost and supports efficient cooperation between both parties.

Shipping costs are typically determined by the specific trade terms (such as FOB or CIF) agreed upon by both parties. Richnow Chem always prioritizes our customers' interests and provides reliable shipping protection. We can provide different trade service options based on your needs, ensuring that shipping costs are calculated transparently and fairly. Our compensation policy includes:

• Protection Against Damage or Loss: We promise full support for damaged or missing goods. If you find any damage to the packaging or a shortage in quantity upon arrival, please contact our team within 72 hours of signing for the delivery.
• Fast Resolution Process: After confirming the situation, we will arrange for a replacement shipment or a refund based on your preference. Our goal is to simplify the after-sales process and minimize any loss to your business.

To provide a seamless trading experience and ensure smooth fund transfers, Richnow Chem supports multiple payment channels. We are committed to meeting the diverse financial habits of our global clients by offering flexible payment options. Our payment support includes:

• Traditional Bank Transfers: We accept standard international telegraphic transfers (T/T), which is the most common and secure method for large-scale trade.
• Credit Card Payments: For specific types of orders, we support credit card payments to provide a faster and more convenient checkout experience.
• RMB Settlements: We also accept payments in Renminbi (RMB), making it easier for clients who require local or specialized financial settlements.

Our finance team works closely with you to ensure that the payment process is transparent and efficient, allowing your orders to be processed without delay.

Richnow Chem typically ships from major ports including Qingdao, Shanghai, and Guangzhou.Supported by our production and warehousing facilities across different regions in China, we can arrange shipments from the nearest port based on your location and order details, greatly improving logistics response efficiency.

We maintain long-term stable cooperation with highly experienced freight forwarders. All our partners hold valid and professional qualifications for dangerous goods transportation and have extensive experience in handling chemical shipments. They can manage the whole process including booking, customs declaration and loading in strict accordance with international transportation standards.

With a well-established port network, mature logistics system and efficient warehouse dispatch process, we can achieve fast booking and timely shipment. This ensures goods arrive at your designated port safely and smoothly, fully meeting overseas customers’ demands for both delivery efficiency and transportation safety.

Yes. We fully understand that customers attach great importance to a stable and continuous supply chain. We have built support for supply security and large-order delivery capacity, allowing us to reliably meet the large-scale procurement needs of various customers.

• Large-scale production with flexible supply capacity

We operate a large modern production unit with an annual capacity of 100,000 tons, using continuous production technology. It can stably meet the daily supply of regular orders, while retaining 20%–30% flexible spare capacity overall.Faced with sudden or large-volume orders, we can respond quickly by adjusting production schedules and activating standby production plans, effectively avoiding delivery delays caused by insufficient capacity.

• Vertically integrated industry chain with strong risk resistance

As a source manufacturer, we do not rely on scattered external purchases. Instead, we extend our layout to the production of basic chemical raw materials and sign annual long-term supply agreements with leading upstream enterprises.This vertically integrated model ensures that our core production units run steadily even when raw materials are in short supply or prices fluctuate sharply, fundamentally avoiding the risk of production shutdowns due to supply interruptions.

• In-house warehousing and logistics for efficient delivery

We have a dedicated finished product tank farm with a capacity of tens of thousands of tons and an intelligent warehousing and delivery system. Regular large orders can be shipped quickly based on sufficient spot inventory.For extra-large bulk orders, we apply a rolling delivery model of “producing while shipping”. Supported by our own logistics resources and long-term cooperative logistics partners, we ensure safe and on-time arrival of goods at your production site.

 Compared with similar products in the market, our core strengths lie in three key aspects: cost efficiency, quality consistency and supply security, which enable us to provide customers with more reliable and cost-effective comprehensive solutions.

• Scale and Cost Advantage

Through our integrated upstream and downstream industrial chain layout and large-scale production facilities, we have achieved lower comprehensive energy consumption and manufacturing cost per ton than the industry average. The cost advantage brought by technological innovation and economies of scale is difficult for ordinary traders to match. We pass these benefits on to customers and continuously offer stable, high-cost-performance supply.

• Quality and Stability Advantage

We possess independently developed process packages and a fully automatic DCS control system. Our product quality strictly meets and even exceeds national standards. We focus not only on basic purity but also on process control indicators that affect downstream applications, ensuring high consistency of product performance across different batches on customers’ production lines and minimizing production fluctuations.

• Supply Security Advantage

Supported by our own warehouses and stable long-term raw material agreements, we have strong resistance to market risks and will not easily suspend supply due to short-term market fluctuations. For long-term strategic partners, we also provide professional technical support, flexible customized production, and priority supply services in urgent situations to fully ensure the continuity of our customers’ production.

• Stable raw material sourcing: We have built long-term strategic partnerships with large upstream petrochemical companies to guarantee a stable and reliable supply of basic raw materials. All incoming materials must pass strict inspections before being accepted into the warehouse, eliminating quality fluctuations at the source.
• Strict production process control: Advanced DCS (Distributed Control System) is adopted in production to realize fully automatic and precise control over key parameters such as temperature, pressure and reaction time. This minimizes inconsistencies caused by manual operation and ensures the production process of each batch can be accurately replicated.
• Rigorous finished product screening: Before delivery, each batch undergoes a full set of index tests by our quality control department, based on internal standards stricter than national standards. Only products that fully meet our in-house quality requirements, accompanied by a complete Quality Inspection Report, are approved for shipment.
• Comprehensive traceability assurance: We maintain a sound long-term sample retention system. Each batch carries a unique production batch number, enabling full life-cycle traceability from raw material procurement, production and testing to final delivery. Any quality issue can be quickly traced and thoroughly reviewed.

At Richnow Chem, we understand that different industries have unique requirements for chemical solvents. Thanks to the flexible production capabilities of our upstream facilities, we are committed to providing tailored solutions for our global partners. Our customization services focus on several key areas:

• Specific Grades and Purity: We can develop products with specific technical grades or purity levels such as special purity, viscosity, moisture content and other key indicators to ensure they fully meet your specialized manufacturing processes.
• Packaging customization：We offer tailored packaging in various sizes, materials and labeling requirements to match your storage, transportation and on-site usage habits.

For customers with consistent long-term demand, we can establish in-depth partnerships through dedicated production scheduling, reliable supply and ongoing technical support to fully meet your special production and quality requirements.

Richnow Chem products are designed for high-end applications across various industries. Thanks to their high purity and consistent performance, our solvents and additives help customers improve both the quality and safety of their final products. The main applications are as follows:

• Cosmetics and Personal Care: Our glycol series (such as Propylene Glycol and 1,3-Butanediol) acts as effective humectants, penetration enhancers, and antibacterial agents in high-end skincare. They improve the texture and efficacy of formulas, making cosmetic products safer and more comfortable for skin application.
• Lithium-ion Battery Manufacturing: In the battery industry, our specialized solvents are used as plasticizers for anode slurries. They improve the wetting performance of the materials and help prevent common production issues like film cracking or edge curling. This leads to a significantly higher yield rate for battery electrodes.
• Resins and Plasticizers: Our chemicals serve as essential raw materials for producing polyester resins, alkyd resins, and polyester-based plasticizers. These components provide excellent water resistance, flexibility, and impact resistance for products in the textile, daily chemical, and tobacco industries.
• Pharmaceuticals and Specialty Coatings: With our commitment to quality, we provide reliable chemical intermediates and solvent solutions for pharmaceutical synthesis and advanced coating technologies. We aim to help our partners achieve better performance through high-purity chemical support.

Richnow Chem offers a diverse range of high-quality industrial chemical additives and solvents. We have built a strong manufacturing foundation to ensure a stable supply of core products for our global customers. Our main product portfolio includes:

• Ester solvents: Acetic acid, methyl acetate, ethyl acetate, npropyl acetate, nbutyl acetate, butyl acetateHS, nbutyl acrylate, etc.
• Highgrade alcohol & glycol solvents: Propylene glycol, dipropylene glycol, 1,3butanediol, phenoxyethanol, etc.
• New energy & electronic chemicals: Highpurity solvents specially used for lithiumion battery electrolytes.

Supported by largescale production capacity, we maintain strong and stable supply capability. Our annual capacity of acetate series reaches 2.22 million tons, acetic acid 600,000 tons, and nbutyl acrylate 100,000 tons. We can reliably support longterm, largevolume procurement demands for customers worldwide, providing safe, stable and highquality onestop solvent supply services.