Who pays for the shipping costs? What if the package is damaged or items are missing?

No matter how you reach us—whether at trade shows, through our official website, online inquiries, phone calls or other channels—we will assign you a dedicated account manager or technical service representative on a one-to-one basis, such as our contact person Wendy at email: sales@richnowchem.com.

This dedicated person will follow up with you throughout the entire process, from initial inquiry, quotation and sampling, to order confirmation, production tracking and delivery, as well as later technical support and after-sales service.We promise no buck-passing or delayed responses. We provide quick feedback and efficient solutions for routine issues, striving to resolve problems within the same day to ensure stable and worry-free service throughout our cooperation.

Protecting customer privacy and confidential business information is one of our core principles. We do not disclose specific cooperation details without permission. However, we are pleased to share our industry coverage and partner portfolio with potential customers.

Our products and solutions are widely used in various professional fields, including leather processing, metal extraction and polymer material synthesis. We serve customers worldwide and have accumulated rich experience across different industries.

If you would like to learn about our practical applications in your specific industry, please feel free to contact our sales team. We will provide you with desensitized industry solution cases, so you can clearly understand product performance and application effects in similar production scenarios.

Yes. At Richnow Chem, we understand that testing product performance is a vital step before placing a formal order. For customers and potential partners with genuine purchasing intentions, we can arrange sample provision based on specific product categories, allowing you to verify product quality and performance in advance. Our logistics team will arrange the fastest express shipping for your samples to ensure you can begin your testing as soon as possible.

Generally, you only need to bear the shipping cost, or pay a small sample fee depending on the product value.After you place a formal order, the paid sample fee can be fully refunded or directly deducted from the order amount. This policy helps minimize your upfront testing cost and supports efficient cooperation between both parties.

To provide a seamless trading experience and ensure smooth fund transfers, Richnow Chem supports multiple payment channels. We are committed to meeting the diverse financial habits of our global clients by offering flexible payment options. Our payment support includes:

• Traditional Bank Transfers: We accept standard international telegraphic transfers (T/T), which is the most common and secure method for large-scale trade.
• Credit Card Payments: For specific types of orders, we support credit card payments to provide a faster and more convenient checkout experience.
• RMB Settlements: We also accept payments in Renminbi (RMB), making it easier for clients who require local or specialized financial settlements.

Our finance team works closely with you to ensure that the payment process is transparent and efficient, allowing your orders to be processed without delay.

Richnow Chem typically ships from major ports including Qingdao, Shanghai, and Guangzhou.Supported by our production and warehousing facilities across different regions in China, we can arrange shipments from the nearest port based on your location and order details, greatly improving logistics response efficiency.

We maintain long-term stable cooperation with highly experienced freight forwarders. All our partners hold valid and professional qualifications for dangerous goods transportation and have extensive experience in handling chemical shipments. They can manage the whole process including booking, customs declaration and loading in strict accordance with international transportation standards.

With a well-established port network, mature logistics system and efficient warehouse dispatch process, we can achieve fast booking and timely shipment. This ensures goods arrive at your designated port safely and smoothly, fully meeting overseas customers’ demands for both delivery efficiency and transportation safety.

Yes. We fully understand that customers attach great importance to a stable and continuous supply chain. We have built support for supply security and large-order delivery capacity, allowing us to reliably meet the large-scale procurement needs of various customers.

• Large-scale production with flexible supply capacity

We operate a large modern production unit with an annual capacity of 100,000 tons, using continuous production technology. It can stably meet the daily supply of regular orders, while retaining 20%–30% flexible spare capacity overall.Faced with sudden or large-volume orders, we can respond quickly by adjusting production schedules and activating standby production plans, effectively avoiding delivery delays caused by insufficient capacity.

• Vertically integrated industry chain with strong risk resistance

As a source manufacturer, we do not rely on scattered external purchases. Instead, we extend our layout to the production of basic chemical raw materials and sign annual long-term supply agreements with leading upstream enterprises.This vertically integrated model ensures that our core production units run steadily even when raw materials are in short supply or prices fluctuate sharply, fundamentally avoiding the risk of production shutdowns due to supply interruptions.

• In-house warehousing and logistics for efficient delivery

We have a dedicated finished product tank farm with a capacity of tens of thousands of tons and an intelligent warehousing and delivery system. Regular large orders can be shipped quickly based on sufficient spot inventory.For extra-large bulk orders, we apply a rolling delivery model of “producing while shipping”. Supported by our own logistics resources and long-term cooperative logistics partners, we ensure safe and on-time arrival of goods at your production site.