Does your company offer product customization services?

No matter how you reach us—whether at trade shows, through our official website, online inquiries, phone calls or other channels—we will assign you a dedicated account manager or technical service representative on a one-to-one basis, such as our contact person Wendy at email: sales@richnowchem.com.

This dedicated person will follow up with you throughout the entire process, from initial inquiry, quotation and sampling, to order confirmation, production tracking and delivery, as well as later technical support and after-sales service.We promise no buck-passing or delayed responses. We provide quick feedback and efficient solutions for routine issues, striving to resolve problems within the same day to ensure stable and worry-free service throughout our cooperation.

Protecting customer privacy and confidential business information is one of our core principles. We do not disclose specific cooperation details without permission. However, we are pleased to share our industry coverage and partner portfolio with potential customers.

Our products and solutions are widely used in various professional fields, including leather processing, metal extraction and polymer material synthesis. We serve customers worldwide and have accumulated rich experience across different industries.

If you would like to learn about our practical applications in your specific industry, please feel free to contact our sales team. We will provide you with desensitized industry solution cases, so you can clearly understand product performance and application effects in similar production scenarios.

Yes. At Richnow Chem, we understand that testing product performance is a vital step before placing a formal order. For customers and potential partners with genuine purchasing intentions, we can arrange sample provision based on specific product categories, allowing you to verify product quality and performance in advance. Our logistics team will arrange the fastest express shipping for your samples to ensure you can begin your testing as soon as possible.

Generally, you only need to bear the shipping cost, or pay a small sample fee depending on the product value.After you place a formal order, the paid sample fee can be fully refunded or directly deducted from the order amount. This policy helps minimize your upfront testing cost and supports efficient cooperation between both parties.

Shipping costs are typically determined by the specific trade terms (such as FOB or CIF) agreed upon by both parties. Richnow Chem always prioritizes our customers' interests and provides reliable shipping protection. We can provide different trade service options based on your needs, ensuring that shipping costs are calculated transparently and fairly. Our compensation policy includes:

• Protection Against Damage or Loss: We promise full support for damaged or missing goods. If you find any damage to the packaging or a shortage in quantity upon arrival, please contact our team within 72 hours of signing for the delivery.
• Fast Resolution Process: After confirming the situation, we will arrange for a replacement shipment or a refund based on your preference. Our goal is to simplify the after-sales process and minimize any loss to your business.

To provide a seamless trading experience and ensure smooth fund transfers, Richnow Chem supports multiple payment channels. We are committed to meeting the diverse financial habits of our global clients by offering flexible payment options. Our payment support includes:

• Traditional Bank Transfers: We accept standard international telegraphic transfers (T/T), which is the most common and secure method for large-scale trade.
• Credit Card Payments: For specific types of orders, we support credit card payments to provide a faster and more convenient checkout experience.
• RMB Settlements: We also accept payments in Renminbi (RMB), making it easier for clients who require local or specialized financial settlements.

Our finance team works closely with you to ensure that the payment process is transparent and efficient, allowing your orders to be processed without delay.

Richnow Chem typically ships from major ports including Qingdao, Shanghai, and Guangzhou.Supported by our production and warehousing facilities across different regions in China, we can arrange shipments from the nearest port based on your location and order details, greatly improving logistics response efficiency.

We maintain long-term stable cooperation with highly experienced freight forwarders. All our partners hold valid and professional qualifications for dangerous goods transportation and have extensive experience in handling chemical shipments. They can manage the whole process including booking, customs declaration and loading in strict accordance with international transportation standards.

With a well-established port network, mature logistics system and efficient warehouse dispatch process, we can achieve fast booking and timely shipment. This ensures goods arrive at your designated port safely and smoothly, fully meeting overseas customers’ demands for both delivery efficiency and transportation safety.